Refund Policy
Last updated: October 1, 2025
Welcome to HorizonPlazaAccess’s Refund Policy. We strive to deliver high quality pizzas, sides, and beverages to every guest at 123 Pizza Avenue, New York, 10001, United States. If you are not completely satisfied with your order placed through horizonplazaaccess.xyz, please read the following policy to understand your options for refunds, exchanges, and credits.
1) Eligibility for refunds
Refunds apply only to items that are defective, damaged during delivery, or not delivered as described on the order. To be eligible, you must request a refund within 48 hours of delivery and provide supporting information such as order number, photos of the issue, and a brief description. Refunds are not available for items that were prepared and delivered as requested but later reported as unsatisfactory for reasons unrelated to quality or correctness.
2) How to request a refund
To initiate a refund, contact our customer service team at +1 212-555-0123 or through the contact form on horizonplazaaccess.xyz. Please include:
- Order number
- Item(s) you are requesting to refund
- Reason for the request and any relevant photos
- Your preferred resolution (refund, replacement, or credit)
Our team reviews each request on a case-by-case basis. We may request additional evidence or clarification to validate the claim. Refunds are issued to the original payment method within 5–7 business days after approval, calculated in $.
3) Resolution options
Approved refund requests may be resolved in one of the following ways:
- Full or partial refund to the original payment method
- Replacement item of equal value
- Store credit valid for future orders placed on horizonplazaaccess.xyz
We reserve the right to offer alternatives at our discretion, including a combination of refund and store credit, depending on the nature of the issue and inventory availability.
4) Delivery issues
If your order is late, missing items, or delivered cold, please notify us within 24 hours of delivery. We may offer a full or partial refund, a replacement item, or store credit, subject to evaluation of your case and proof of delivery details.
5) Exclusions
Refunds are not available for cases where:
- Items have been consumed or are no longer available for inspection
- Guest requested substitutions or alterations that deviated from the original order without prior confirmation
- There is no verifiable issue with the order or delivery
6) Returns of promotional items
Promotional items are subject to the same evaluation process as standard items. If a promotion applies to your order, the refund will reflect the proportional value of the items returned or canceled in accordance with the promotion terms.
7) Privacy and data
We collect only information necessary to process refunds, verify orders, and improve service. Data handling complies with our privacy practices and applicable laws. If you have concerns about data handling, contact us at +1 212-555-0123 or via horizonplazaaccess.xyz.
8) Changes to this policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be posted on horizonplazaaccess.xyz and will apply to orders placed after the posted date.
9) Contact information
If you have questions about this policy, please reach out to us at +1 212-555-0123 or visit horizonplazaaccess.xyz for further assistance. Our team is dedicated to resolving issues promptly and fairly for all guests at New York, 10001, United States.
By placing an order, you agree to the terms described in this Refund Policy. We appreciate your trust in HorizonPlazaAccess and aim to ensure a delightful dining experience, from the first bite to the last sip of juice or soda, offered alongside your pizza selection.
Thank you for choosing HorizonPlazaAccess — your go-to destination for tasty pizzas and satisfying beverages at 123 Pizza Avenue, New York.